This is because your flight is protected by the Denied Boarding Regulation.

On the face of it, flight refunds are fairly straightforward – if your airline is based in the UK or EU, or you're flying from a UK or EU airport, the airline must offer to fully refund you within seven days if it cancels your flight. Expedia’s best offer for the same route on the same dates was a whopping £828. For instance, the cheapest last-minute return flight from Edinburgh to Budapest that Skyscanner could find was £218. While we didn’t discover one site that always has the cheapest flights, we did find shopping around does pay. One summed it up by saying: ‘Lack of communication and poor access to support when things go wrong.’ Several Opodo customers also complained about the difficulty of obtaining refunds they were owed - or even getting through to speak to someone who works there.

It failed to find the lowest airfare on any of the 11 routes we searched. Opodo, at the bottom of the table, didn’t even offer any bargains. Which? verdict: Worth considering if the price is right, but our check suggests that’s rare.īrowse flights on Expedia. It wasn’t able to find the cheapest price for any of the 11 flights we checked and was the most expensive option for seven of them. It may be the top-rated booking site for flights, but that’s not saying much when the competition includes Opodo (30%) and (39%).Įxpedia faced complaints over refunds during the pandemic, and its three-star rating for customer service reflects the fact that many people were left underwhelmed.Įxpedia’s website is slick, but it’s a case of style over substance, if our price spot checks are anything to go by.

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